We just wanted to take a moment to thank you and the BRC staff for all of their help with our son.
First and foremost, we thank Mr. Otis Bynum. Otis was very astute at sensing what our son was feeling, and Otis helped him to take off the mask of anger and indifference, enabling him to better deal with the underlying depression that had become acute. Consistently, Otis showed both warmth and empathy. To be sure, our son, is a complicated case, but Otis really listened to us and spent time understanding his history so that every moment was movement forward toward our son’s good health. Otis worked hard to create a partnership with us so that all of us were pursuing the same goals to help him. Even as our son was separated from us, Otis helped us work hard to keep him integrated into our family.
Having a child in a residential facility is heartbreaking, and though we felt great sadness, we also developed confidence that our son was in the care of a staff of residential aids, teachers, nurses, doctors, and others who, by all observations, have a genuine love for children with special needs. We visited often, different times of day, planned and unplanned stops to BRC, and each time we encountered caregivers who seemed authentic, friendly, and truly invested in the children. Their faces come to mind often, and if we listed one or two, we would surely forget many others. Suffice it to say that we consistently observed staff taking the extra time, giving the extra counseling, summoning one more calm face or one more smile. We felt as if our son was in the care of compassionate professionals. We didn’t sleep well each night with our oldest son away from our family, but we did sleep, and that rest was possible because of what we observed each day among the men and women of BRC.
Thank you again, and always we will be grateful for your help.